Complaint review

ACSL has responsibility for conducting reviews of complaints processes.

ACSL can provide an independent review mechanism for complainants, respondents and Church Authorities for complaints managed under Towards Healing or the National Response Protocol.

A review of the investigative process, investigative findings, how the matter was managed or the outcome of a complaint can be requested by a party to the complaint (complainant, respondent and Church Authority).

Email ACSL at complaints.response@acsltd.org.au and a member of the Complaints team will be in contact.