Complaints record management

Records relating to the NSW/ACT Professional Standards Office

While ACSL formerly managed a range of records relating to Towards Healing matters managed by the NSW/ACT Professional Standards Office, as of 1 November 2023 ACSL no longer manages these records.

For requests to access records managed by the NSW/ACT Professional Standards Office please direct all request to:

Contact:     The Proper Officer
Organisation The Province of Sydney and the Archdiocese of Canberra and Goulburn
Address:   38 Renwick St, Leichhardt NSW 2040


Records relating to ACSL

Where ACSL has been involved in the facilitation or management of a complaint or review, access to these records can been requested by a Privacy/File Request or Subpoena.

Privacy/File Requests

Privacy/File Requests are requests to access complaint records by a person associated with the records (or their legal representative).

In order to search and correctly identify the relevant records, all requests must provide the full name and date of birth of the victim/survivor related to the complaint.

ACSL will respond to all privacy/file requests within a reasonable period, and usually within 30 days. If we refuse your request, we will give you written notice of the decision and reasons.

In order to protect your personal information, ACSL will require confirmation of your identity prior to releasing the requested information.

There is generally no cost for accessing the personal information we hold about you unless the request is complex or resource intensive.  If ACSL considers applying a charge, it will be reasonable and we will notify you beforehand so that you can agree before proceeding.


A subpoena is a legal document issued by the Court at the request of a party to a case. A subpoena compels a person to produce documents or give evidence at a hearing or trial.

Subpoenas must be issued legally to ACSL. ACSL will endeavor to provide the requested records by the due date; if we are unable to meet the deadline ACSL will seek an extension through the appropriate channels.

There may be a cost imposed for compliance with a subpoena, if ACSL applies a charge, it will be reasonable and we will notify you accordingly.

All requests for records relating to records held and maintained by ACSL must be made in writing and should be addressed to:

Contact: The Proper Officer
Organisation: Australian Catholic Safeguarding Ltd
Mailing Address: GPO Box 5110, Melbourne VIC 3001