Complaints record management

Privacy/File Requests are requests to access complaint records by a person associated with the records (or their legal representative).

In order to search and correctly identify the relevant records, all requests must provide the full name and date of birth of the victim/survivor related to the complaint.

ACSL will respond to all privacy/file requests within a reasonable period, and usually within 30 days. If we refuse your request, we will give you written notice of the decision and reasons.

In order to protect your personal information, ACSL will require confirmation of your identity prior to releasing the requested information.

There is generally no cost for accessing the personal information we hold about you unless the request is complex or resource intensive.  If ACSL considers applying a charge, it will be reasonable and we will notify you beforehand so that you can agree before proceeding.

A subpoena is a legal document issued by the Court at the request of a party to a case. A subpoena compels a person to produce documents or give evidence at a hearing or trial.

Subpoenas must be issued legally to ACSL. ACSL will endeavor to provide the requested records by the due date; if we are unable to meet the deadline ACSL will seek an extension through the appropriate channels.

There may be a cost imposed for compliance with a subpoena, if ACSL applies a charge, it will be reasonable and we will notify you accordingly.