Where to get help – support services

There are crisis support, sexual assault and survivor and victim information and advocacy services that can support you in each state and territory.

If as well as support, you would like to find information about raising a concern or making a complaint, some pathways are discussed here. You can also read about and find links to the National Redress Scheme here.

If you are feeling suicidal or unsafe:

Call LIFELINE on 13 11 14 or Suicide Call Back Service on 1300 69 467 (they also have online chat) for immediate help. They are open 24/7.

If you believe someone you know is suicidal or in danger:

Call 000 for the ambulance or the police. Stay calm, explain the situation, give the address and directions while supporting and protecting the person who is in danger.

If you need to report a concern:

If you are in danger, call the police on 000.

If you believe that a child or vulnerable person is in immediate danger, call the police on 000.

If you have a reasonable belief that a child or adult at risk has suffered or is at risk of suffering harm, you should make a report to the government reporting authority in your state or territory.

A reasonable belief means that your concerns are well founded based on the information you know or have from a reliable source, this means you do not need to be absolutely certain that harm has or will occur before making a report.

National

Crisis Lines

  • Kids Helpline 1800 551 800 Website
  • Lifeline 13 11 14 Website
  • Suicide Call Back Service 1300 659 467 Website
  • 1800 Respect – sexual assault and family violence support and advice 1800 737 732 Website

Elder Abuse

  • Aged Care Complaints Commission 1800 951 822 Website
  • Seniors Rights 1300 368 821 Website

Disability Abuse and Neglect

  • National Disability Abuse and Neglect Hotline 1800 880 052 Website

Government

  • Human Rights Equal Opportunity Commission 1300 656 419 Website

Sexual assault services

  • Sexual Assault & Domestic Violence National Help Line 1800 Respect (1800 737 732) Website

Support lines and services

  • Beyond Blue – support for anxiety and depression   1300 224 636  Website
  • Blue Knot Foundation – counselling and support for survivors   1300 657 380   Website
  • Bravehearts Inc – counselling and support for survivors, child protection advocacy   1800 272 831   Website
  • Care Leavers Australasia Network (CLAN) – support and advocacy for Forgotten Australians   1800 008 774   Website
  • Child Migrants Trust – social work services for former Child Migrants, including counselling and support for family reunions   1800 040 509   Website
  • Child Wise – trauma-informed telephone and online counselling for childhood abuse  1800 991 099  Website
  • Children and Young People with Disability Australia   1800 222 660   Website
  • Headspace – support for young people experiencing mental health issues   1800 650 890  Website
  • Healing Foundation – service to help build up the capacity of Indigenous organisations and support the development of the Link Up network   Website
  • In Good Faith Foundation – advocacy, casework, referral and support to aid recovery for victims, their families and communities responding to clergy, religious and lay abuse   03 9940 1533   Website
  • Mensline Australia   1300 789 978  Website
  • On the Line Australia – national telephone and online support, information and referral for men with family and relationship concerns   1300 789 978   Website
  • People with Disability Australia – national telephone line to provide information and referrals to people with disabilities   1800 422 015   TTY: 1800 422 016   Website
  • Rape and Domestic Violence Services Australia – 24/7 telephone and online crisis counselling service for anyone in Australia who has experienced or is at risk of sexual assault   1800 211 028   Website

National Redress Scheme

Bravehearts is a Redress Support Service provider. Bravehearts offers free and confidential support to anyone considering applying to the National Redress Scheme. Bravehearts can provide more information about the Scheme and who can apply. They can also help fill out the form and support you throughout the process 1800 272 831 Website

Australian Capital Territory

Crisis Lines

  • Kids Helpline   1800 551 800   Website
  • Lifeline   13 11 14   Website
  • Suicide Call Back Service   1300 659 467  Website
  • 1800 Respect – sexual assault and family violence support and advice   1800 737 732   Website

Elder Abuse

  • Aged Care Complaints Commission   1800 951 822 Website
  • Seniors Rights   1300 368 821  Website

Disability Abuse and Neglect

  • National Disability Abuse and Neglect Hotline   1800 880 052  Website

Government

  • Human Rights Equal Opportunity Commission   1300 656 419  Website

Sexual assault services

  • Sexual Assault & Domestic Violence National Help Line 1800 Respect (1800 737 732) Website

Support lines and services

  • Beyond Blue – support for anxiety and depression   1300 224 636  Website
  • Blue Knot Foundation – counselling and support for survivors   1300 657 380   Website
  • Bravehearts Inc – counselling and support for survivors, child protection advocacy   1800 272 831   Website
  • Care Leavers Australasia Network (CLAN) – support and advocacy for Forgotten Australians   1800 008 774   Website
  • Child Migrants Trust – social work services for former Child Migrants, including counselling and support for family reunions   1800 040 509   Website
  • Child Wise – trauma-informed telephone and online counselling for childhood abuse  1800 991 099  Website
  • Children and Young People with Disability Australia   1800 222 660   Website
  • Headspace – support for young people experiencing mental health issues   1800 650 890  Website
  • Healing Foundation – service to help build up the capacity of Indigenous organisations and support the development of the Link Up network   Website
  • In Good Faith Foundation – advocacy, casework, referral and support to aid recovery for victims, their families and communities responding to clergy, religious and lay abuse   03 9940 1533   Website
  • Mensline Australia   1300 789 978  Website
  • On the Line Australia – national telephone and online support, information and referral for men with family and relationship concerns   1300 789 978   Website
  • People with Disability Australia – national telephone line to provide information and referrals to people with disabilities   1800 422 015   TTY: 1800 422 016   Website
  • Rape and Domestic Violence Services Australia – 24/7 telephone and online crisis counselling service for anyone in Australia who has experienced or is at risk of sexual assault   1800 211 028   Website
New South Wales

Child Protection

  • Department of Communities and Justice (formerly Department of Family and Community Services) NSW (24 hours)   13 21 11   Website

Elder Abuse

  • Elder Abuse Helpline   1800 628 221  Website

Mental Health

  • Mental Health Commission   1300 884 563  Website

Disability Abuse and Neglect

  • National Disability Abuse and Neglect Hotline   1800 880 052  Website

Police Contact

  • NSW Police Sexual Assault Reporting Options (SARO) Website

Sexual Assault Services

  • NSW Rape Crisis Centre    02 9819 6565or 1800 424 017 (outside Sydney)  Website
  • Domestic Violence Line, Department of Community Services    1800 656 463(24 hours) Website
  • Bravehearts NSW    1800 272 831 Website

Support Services

  • Interrelate Family Centres – counselling services across metropolitan, regional and rural NSW   1300 473 528   Website
  • Link Up NSW – counselling, healing and culturally appropriate support for Indigenous Australians   1800 624 332   Website
  • Relationships Australia NSW – family, relationship and specialist counselling services   1300 364 277   Website
  • The Womens Cottage – community based support and resource centre, run by women, for women and children   02 4578 4190   Website
  • Wattle Place – counselling and support for Forgotten Australians and former Child Migrants, their families and carers   1800 161 109   Website
Northern Territory

Child Protection

  • Territory Families Child Protection Hotline (24 hours)   1800 700 250  Website

Mental Health

  • Mental Health Line   1800 682 288  Website

Police Contact

  • NT Police Sex Crimes Division 08 8922 3617 Website

Sexual Assault Services

  • Sexual Assault Referral Centres (SARC)  Website
  • Alice Springs: 08 8955 4500 / after hours 0401 114 181
    Darwin: 08 8922 6472
    Katherine: 08 8973 8524 
    Tennant Creek: 08 8962 4361 

Support Services

  • Danila Dilba Health Service – counselling, healing and culturally appropriate support for Indigenous Australians   08 8942 5400  Website
  • Relationships Australia NT – family, relationship and specialist counselling services    1300 364 277   Website
Queensland

Child Protection

  • Department of Child Safety, Youth and Women  1800 811 810  or   1800 177 135 (After hours)   Website

Elder Abuse

  • Elder Abuse Prevention Hotline   1300 651 192   Website

Mental Health

  • Mental Health Commission   1300 855 945   Website

Police Contact

  • Reporting to Qld Police – Info Website
  • Alternative reporting options  Website

Sexual Assault Services

  • Brisbane Rape and Incest Survivors Support Centre 07 3391 0004  Website
  • Bravehearts 1800 Brave 1(1800 272 831)   Website
  • Statewide Sexual Assault Help Line 1800 010 120  Website

Support Services

  • Centre Against Sexual Violence – sexual assault support, education and information for Logan, Beenleigh and Beaudesert   07 3808 3299   Website
  • Link Up Queensland – counselling, healing and culturally appropriate support for Indigenous Australians   1800 200 855  Website
  • Living Well – counselling and support services   1300 114 397   Website
  • Lotus Place – counselling and support for Forgotten Australians and former Child Migrants, their families and carers   07 3347 8500   Website
  • Relationships Australia Qld – family, relationship and specialist counselling services    1300 364 277   Website
South Australia

Child Protection

  • Department of Child Protection Child Abuse Report Line   13 14 78   Website

Elder Abuse

  • Aged Rights Advocacy Service Alliance for the Prevention of Elder Abuse   1800 005 131 Website

Mental Health

  • Health and Community Services Complaints Commissioner   1800 232 007 Website

Police Contact

  • SA Police Sexual Crime Investigations08 8172 5555 (business hours only)  Website

Sexual Assault Services

  • Yarrow Place Rape and Sexual Assault ServiceFreecall 1800 817 421   Website
    After hours and emergency:  1800 817 421 

Support Services

  • Elm Place – counselling and support for Forgotten Australians and former Child Migrants, their families and carers   1800 161 109   Website
  • Nunkuwarrin Yunti of SA Inc – counselling, healing and culturally appropriate support for Indigenous Australians   08 8406 1600  Website
  • Relationships Australia SA – family, relationship and specialist counselling services   1800 182 325   or   1300 364 277   Website
  • Victim Support Service Inc – support to adult victims of crime, witnesses, their family and friends across South Australia   1800 842 846   Website
Tasmania

Child Protection

  • Children and Youth Services   1300 737 639(24 Hours) or 1800 000 123 (advice and referral line)   Website

Elder Abuse

  • Elder Abuse Helpline   1800 441 169  Website

Mental Health

  • Mental Health Services Helpline   1800 332 388   Website

Police Contact

Sexual Assault Services

  • Laurel House Launceston Ph: 03 6334 2740After hours: 1800 697 877   Website
  • Laurel House North West Ph: 03 6431 9711After hours: 1800 697 877   Website
  • Sexual Assault Support Service Inc – Statewide 24 hour crisis line – 1800 697 877(1800 MYSUPPORT)  Website

Support Services

  • Relationships Australia Tas – family, relationship and specialist counselling services   1300 364 277   Website
Victoria

Child Protection

  • Child Protection Victoria   Website
    Eastern   1300 360 391
    Northern   1300 664 977
    Southern   1300 655 795
    Western   1800 075 599
    Western Metro Only   1300 664 977
    After hours   13 12 78

Disability Abuse and Neglect

  • Disability Services Commissioner   1800 677 342  Website

Elder Abuse

  • Aged Care Complaints Commission   1800 951 822 Website

Mental Health

  • Health Complaints Commission   1800 246 054   Website

Police Contact

  • Local Sexual Offences and Child Abuse Investigation Team (SOCIT) locations and phone numbers Website

Sexual Assault Services

  • Sexual Assault Crisis Line   Website
    Crisis Line: 1800 806 292(free call)
    Administration: 03 8345 3021
    Email: ahcasa@thewomens.org.au 
  • CASA Forum – Lists Victorian Centres Against Sexual Assault    Website
  • Bravehearts Victoria1800 272 831   Website  or
    Shepparton Education Team Ph: 03 5831 2797

Support Services

  • Drummond Street Services – support and recovery for individuals, families, couples, young people and children   03 9663 6733   Website
  • Open Place – counselling and support for Forgotten Australians and former Child Migrants, their families and carers   1800 779 379   Website
  • Link Up Victoria – counselling, healing and culturally appropriate support for Indigenous Australians   1800 687 662   Website
  • Relationships Australia Vic – family, relationship and specialist counselling services   1800 052 674   or   1300 364 277   Website
Western Australia

Child Protection

  • Department of Communities, Child Protection and Family Support (08) 9223 1111 (Crisis Care Unit)  or  1800 199 008  (country free call) Website
  • Mental Health Commission WA 1300 555 788 (Metro) 1800 676 822 (Rural) Website

Elder Abuse

  • Advocare Inc   1300 724 679(Perth)   1800 655 566 (Rural)   Website

Police Contact

  • WA Police Sexual Assault Squad  08 9428 1600   Email: SexAssaultSquadSMAIL@police.wa.gov.au   Website

Sexual Assault Services

  • Sexual Assault Resource Centre (SARC)   Website
    Crisis 24 hour: 08 6458 1828  Country areas (free call from landline): 1800 199 888 
  • Waratah Support Centre (Bunbury)  1800 737 732 Website

Support Services

  • Anglicare WA – supports individuals, families and their communities to cope with the challenges of life by building their resilience and capacity   1300 114 446 Website
  • Kimberley Stolen Generation Aboriginal Corporation – counselling, healing and culturally appropriate support for Indigenous Australians   1800 830 338  Website
  • Relationships Australia WA – family, relationship and specialist counselling services   1300 364 277   Website
  • Tuart Place – counselling and support for Forgotten Australians and former Child Migrants, their families and carers   1800 619 795   Website
  • Yorgum Aboriginal Corporation – counselling, healing and culturally appropriate support for Indigenous Australians   1800 469 371  Website