ACSL’s role in responding to a complaint

ACSL has responsibility for managing complaints against Church Authorities and conducting reviews of complaints processes. We are also responsible for implementing the National Response Protocol.

Complaints response

There are three specific types of complaints that ACSL has been set up to facilitate:

1. Complaints under Vos Estis Lux Mundi

If requested, ACSL can assist to facilitate complaints under the Vatican procedural Vos Estis Lux Mundi. Information on what complaints are captured under Vos Estis Lux Mundi can be found here.

Information on how to seek ACSL’s assistance for complaints under Vos Estis Lux Mundi can be found here.

2. Complaints against a Church Authority

ACSL can provide an independent process for facilitating complaints against a Church Authority that are not captured by Vos Estis Lux Mundi.

A Church Authority is a Bishop, Australian Major Superior or the Canonical Steward*.

Information on how to make a complaint about a Church Authority can be found here.

*The Canonical Steward means the person/s or other entity canonically responsible for the Catholic entity. Canonical Stewards often apply in the case of Ministerial Public Juridic Persons.

3. Reviewing the outcome of a complaint managed by a Church Authority

ACSL can provide an independent review mechanism for complainants, respondents and Church Authorities for complaints managed under Towards Healing or the National Response Protocol.

A review of the investigative process, investigative findings, how the matter was managed or the outcome of a complaint can be requested by a party to the complaint (complainant, respondent and Church Authority). Information on how to request a review can be found here.

While ACSL has responsibilities in facilitating complaints, all Church Authorities and Catholic entities in Australia are required to have processes in place that allow you to raise a complaint, be listened to, and be responded to promptly.

In raising a complaint against an individual, most pathways for reporting include contacting the state or territory government reporting authority where the incident took place and contacting the Church Authority and Catholic entity as part of your first steps.

Find out more about complaints pathways here.

Find out more about how to report a concern in your state and territory here.

Find support services for victims and survivors.

National Response Protocol

ACSL is responsible for implementing the National Response Protocol.

The National Response Protocol is the framework for Church Authorities and Catholic entities across Australia to respond consistently to concerns or allegations of child abuse. ACSL is responsible for reviewing and implementing the National Response Protocol (NRP).

Read more about the NRP.

See other Church Protocols.

Records management

ACSL manages access to records for the NSW/ ACT Professional Standards Office.

All requests for records, including subpoenas, relating to the NSW/ACT Professional Standards Office should be addressed to:

The Proper Officer
NSW/ACT Professional Standards Office
C/O Australian Catholic Safeguarding Ltd
psorecordenquiries@acsltd.org.au

All request for records, including subpoenas, relating to ACSL should be addressed to:

The Proper Officer
Australian Catholic Safeguarding Ltd
Complaints.response@acsltd.org.au