Karen Mosley

Director, Complaints Response | June 2021

Karen Mosley joined ACSL in June 2021 as the Director, Complaints Response.

Karen has extensive experience in complaints management, investigation and regulatory compliance within government regulatory bodies and highly regulated corporate sectors.

During her career Karen has been responsible for establishing robust engagement strategies to develop and implement innovative compliance and complaints frameworks that incorporate the diverse positions of a range of stakeholders. As an outcomes focused collaborative leader, Karen now brings her wealth of expertise to ACSL to streamline and oversee the Complaints Response functions of the organisation.